Use your PNR No for all communication with New Sankalp Travels.
Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.
Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time.
Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and
Not entitled for any refund of the ticket amount anyhow.
New Sankalp Travels reserves the right to deny boarding to passengers who are under the
influence of alcohol or owing to any misconduct of behaviour/critically ill/stretcher borne which may not be
deemed safe for travel by New Sankalp Travels.
Passenger shall present valid e-Ticket along with a valid photo identity card of at
least one of the passengers of the group issued by one the government authority otherwise
they will be denied boarding and not entitled for refund.
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per New Sankalp Travels rules. New Sankalp Travels shall not take responsibility in the event of loss or damage to the passenger luggage. New Sankalp Travels reserves the right to disallow any excess baggage carried by the passengers.
New Sankalp Travels highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold New Sankalp Travels responsible for any pilferage/ damage etc. to such valuables. New Sankalp Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will
travel at his / her own risk and consequences.
New Sankalp Travels may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances New Sankalp Travels delays a bus more than 2 hours. New Sankalp Travels may reschedule the journey on the next New Sankalp Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. New Sankalp Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.
No further arguments will be taken into consideration.
New Sankalp Travels may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances New Sankalp Travels shall either reschedule the journey for travel on the next
New Sankalp Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance
or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.
In case of any breakdowns in route, New Sankalp Travels will refund the amount on a prorate basis at the New Sankalp Travels booking counters situated at the origin or destination of the journey. New Sankalp Travels will not make any alternate arrangements of travel for breakdowns en route. New Sankalp Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.
New Sankalp Travels does not allow any pets on board its service.
New Sankalp Travels Helpline (08:00 AM To 11:00 PM): 02813505332
New Sankalp Travels Customer Support Email (Response Time 3 Working Days): email@example.com